The implementation of a law, policy or program is equally as important as its substantive provisions. Laws may be positive in their conception and on paper, but in practice may be cumbersome, difficult to access, or otherwise ineffective in achieving their goals. This section applies the principles to the implementation of the law, including considerations related to training and education, resources and provision of adequate accommodation for disability-related needs. 


Applying the Principles to Step 5

Well-intentioned laws may fail to achieve their purposes due to problems in implementation. Many laws are exceedingly complex, so that understanding and navigating them requires considerable effort and expertise, and persons with disabilities may be expected to do so on their own, without supports or the appropriate accommodations. Those operating such systems may have an imperfect understanding of the needs and circumstances of persons with disabilities, or may harbor ableist attitudes or assumptions. Often such systems are under-resourced and under strain. 

Applying the principles to these processes requires that persons with disabilities be treated with dignity when seeking to access the law. Those implementing the law must have the skills, knowledge and resources to treat those accessing it with respect, accommodate their needs, and ensure they receive any supports or benefits to which they are entitled. Responding to diversity requires that systems are able to accommodate the particular needs of individuals, including needs arising from particular impairments, from the intersection of disability with other aspects of identity, or from the common overlap of disability with poverty. The principles of autonomy and independence, and of participation and inclusion require that the systems that serve persons with disabilities can be understood and navigated by them, which requires provision of appropriate information and supports. 



  1. Have sufficient human and financial resources been allocated to ensure that persons with disabilities can access their rights or responsibilities under the law, in a way that respects the principles?
    a.      Are there mechanisms in place for identifying significant unmet needs?
    b.      Where resources are limited, does the law include clear, transparent and principled criteria and priorities for how scarce resources should be allocated?
    c.       In the implementation of laws of general application, where resources are limited, have the needs of persons with disabilities been given equal consideration with those of other groups?
  2. Have the processes under the law been designed to be as simple and transparent as possible for users?
  3. Does the law include clear rights to services to be provided and accountability for providing those services in a timely, respectful, accessible and appropriate manner?
  4. Have those charged with implementation of the law been provided with adequate ongoing training and education to enable them to implement the law in a way that respects the principles, including training and education on:
    a.      The substance of the law in question, as well as the Charter, the Code and the AODA?b.      Anti-ableism, including common negative stereotypes and assumptions about persons with disabilities in general and persons with particular disabilities, accessibility issues, and systemic barriers for persons with disabilities?
  5. Have mechanisms been developed to ensure that persons with disabilities are informed about their rights and responsibilities under the law, and that they have access to the information necessary to seek access to their rights or fulfill their responsibilities? Do these mechanisms address common barriers? For example:
    a.      Has information been provided on where individuals can seek further information or supports for accessing their rights or exercising their responsibilities?
    b.      Have strategies been developed to disseminate information to organizations that represent, advocate for or support persons with disabilities?
    c.       Is information available in disability-accessible formats that comply with the provisions of the Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code?
    d.      Is information available in plain language?
    e.      Is information available in non-written formats (such as by telephone or TTY)?
    f.        Is information available to persons living in restrictive settings, such as long-term care homes or psychiatric institutions?
    g.      Is information available to persons living in rural or remote settings?
    h.      Is information available in multiple languages?
  6. If the access mechanism is complex or multi-stage, have supports or advocacy services been provided to ensure that persons with disabilities are able to navigate the system, particularly for persons with disabilities who face additional barriers due to low-income, language barriers or other issues?
  7. Have the processes been designed to include and accommodate the specific needs of persons with disabilities, including those who are facing additional barriers due to low-income, or who have needs related to other aspects of their identities, or who are transitioning between programs or life-stages?



Example: Limited Resources and the Passport Program 

There are a variety of programs for children with disabilities and their families, including those offered through the educational system. However, as these children enter adulthood, supports tend to drop off, making the standard transitions along the life course more difficult. For some persons with disabilities, the transition into adulthood may actually decrease participation and inclusion and other principles.  

In 2005, the Ministry of Community and Social Services launched the Passport Program for young adults with a developmental disability who are no longer eligible for school supports, but who would benefit from community participation supports. Through the Passport Program, these individuals can receive funding for activities that help them grow personally, participate in community programs, develop volunteer and employment skills, develop their own life plans,  and other activities that assist them in meeting their life goals. The program has significant benefits for recipients, as well as for their families, and supports the fulfilment of the principles, particularly the principles of respecting dignity and worth, fostering autonomy and independence, and promoting social inclusion and participation. 

While the program has been lauded, the demand greatly outstrips the available resources. According to ARCH Disability Law Centre, the waiting list for the Passport Program has grown year by year, and in early 2010, there were more eligible individuals on the waiting list than receiving services. The Passport Program creates no positive right to services, a not-uncommon approach to services for persons with disabilities. A paper prepared by Bakerlaw argues that the lack of clear rights to supports for persons with disabilities may impair the ability of persons with disabilities to achieve substantive equality, and suggests alternative approaches that may facilitate inclusion and participation for persons with disabilities. 


Complexity and Provision of Special Education Services Under the Education Act

Under Ontario’s Education Act and regulations, children with “exceptionalities” are entitled to receive specialized programming, accommodation and supports in order to provide them with equal educational opportunities. Children who are identified through a hearing of the Identification, Placement and Review Committee (IPRC) may be placed in a regular or specialized classroom, and an Individual Education Plan (IEP) may be completed to identify supports and accommodation. While the overall intent of Ontario’s special education laws and policies is viewed positively, many have raised concerns regarding the processes for accessing disability-related supports and accommodations in this system. Professor Mona Paré has noted tha